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# Appeal Process |
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How to dispute moderation decisions. |
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*Makenot.work is currently a one-person operation. Appeals are reviewed directly by the founder. Independent review by a separate decision-maker is planned once the team grows.* |
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--- |
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## What Can Be Appealed |
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You can appeal: |
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- Content removal |
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- Account suspension |
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- Account termination |
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- Any other moderation action |
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--- |
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## How to Appeal |
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Submit an appeal from your account dashboard, or send an email to: |
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**appeals@makenot.work** |
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Either way, include: |
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1. **Your username** or account email |
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2. **What action you're appealing** - What was removed or what restriction was applied |
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3. **Why you believe the decision was wrong** - Be specific |
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4. **Any relevant context** - Information we might have missed |
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## What Happens Next |
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1. **Acknowledgment** - We confirm receipt (usually within 24 hours) |
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2. **Review** - Your appeal is reviewed with fresh eyes. Currently, appeals are reviewed by the founder. Once the team grows, appeals will be reviewed by someone other than the original decision-maker |
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3. **Decision** - We notify you of the outcome with explanation |
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4. **If overturned** - Content is restored or restrictions are lifted |
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5. **If upheld** - We explain why and what options remain |
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## Timeline |
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We resolve appeals within: |
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- **Content removal:** 3-5 business days |
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- **Account suspension:** 5-10 business days |
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- **Account termination:** 10-14 business days |
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Complex cases may take longer. We'll keep you informed of delays. |
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## What We Consider |
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When reviewing appeals, we look at: |
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- **Original context** - Was important context missed? |
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- **Policy interpretation** - Was the policy applied correctly? |
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- **Consistency** - Is this consistent with how we've handled similar cases? |
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- **New information** - Did you provide information that changes the picture? |
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## Data Access During Appeals |
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Even if your account is suspended or terminated: |
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- You can request a data export |
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- We preserve your data during the appeal window |
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## Limits |
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Some decisions cannot be appealed: |
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- **Legal requirements** - If we're legally required to remove content or terminate an account |
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- **Imminent harm** - If we believe content poses immediate danger to someone |
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- **CSAM** - Content involving minors is not subject to appeal |
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For these cases, we'll explain why the decision is final. |
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## If You Disagree with the Appeal Outcome |
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If your appeal is denied and you believe we made an error, you can request a second review (once per decision). Provide new information or arguments not considered the first time; your case will be re-examined from scratch. |
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Beyond that, our decision is final. |
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## See Also |
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- [Content Moderation](./moderation.md): How we make decisions |
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- [Acceptable Use Policy](./acceptable-use.md): What we enforce |
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