# Appeal Process

How to dispute moderation decisions.

*Makenot.work is currently a one-person operation. Appeals are reviewed directly by the founder. Independent review by a separate decision-maker is planned once the team grows.*

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## What Can Be Appealed

You can appeal:

- Content removal
- Account suspension
- Account termination
- Any other moderation action

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## How to Appeal

Submit an appeal from your account dashboard, or send an email to:

**appeals@makenot.work**

Either way, include:

1. **Your username** or account email
2. **What action you're appealing** - What was removed or what restriction was applied
3. **Why you believe the decision was wrong** - Be specific
4. **Any relevant context** - Information we might have missed

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## What Happens Next

1. **Acknowledgment** - We confirm receipt (usually within 24 hours)

2. **Review** - Your appeal is reviewed with fresh eyes. Currently, appeals are reviewed by the founder. Once the team grows, appeals will be reviewed by someone other than the original decision-maker

3. **Decision** - We notify you of the outcome with explanation

4. **If overturned** - Content is restored or restrictions are lifted

5. **If upheld** - We explain why and what options remain

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## Timeline

We resolve appeals within:

- **Content removal:** 3-5 business days
- **Account suspension:** 5-10 business days
- **Account termination:** 10-14 business days

Complex cases may take longer. We'll keep you informed of delays.

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## What We Consider

When reviewing appeals, we look at:

- **Original context** - Was important context missed?
- **Policy interpretation** - Was the policy applied correctly?
- **Consistency** - Is this consistent with how we've handled similar cases?
- **New information** - Did you provide information that changes the picture?

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## Data Access During Appeals

Even if your account is suspended or terminated:

- You can request a data export
- We preserve your data during the appeal window

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## Limits

Some decisions cannot be appealed:

- **Legal requirements** - If we're legally required to remove content or terminate an account
- **Imminent harm** - If we believe content poses immediate danger to someone
- **CSAM** - Content involving minors is not subject to appeal

For these cases, we'll explain why the decision is final.

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## If You Disagree with the Appeal Outcome

If your appeal is denied and you believe we made an error, you can request a second review (once per decision). Provide new information or arguments not considered the first time; your case will be re-examined from scratch.

Beyond that, our decision is final.

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## See Also

- [Content Moderation](./moderation.md): How we make decisions
- [Acceptable Use Policy](./acceptable-use.md): What we enforce