max / makenotwork
1 file changed,
+22 insertions,
-5 deletions
| @@ -19,17 +19,27 @@ | |||
| 19 | 19 | ||
| 20 | 20 | ## How to Appeal | |
| 21 | 21 | ||
| 22 | - | Submit an appeal from your account dashboard, or send an email to: | |
| 22 | + | Every appeal reaches the same person and gets the same review. How you send it | |
| 23 | + | depends on what you're appealing. | |
| 23 | 24 | ||
| 24 | - | **appeals@makenot.work** | |
| 25 | + | **Account suspension:** submit from your account dashboard. The form appears there | |
| 26 | + | while the suspension is active. | |
| 25 | 27 | ||
| 26 | - | Either way, include: | |
| 28 | + | **Content removal, account termination, and anything else:** email | |
| 29 | + | **appeals@makenot.work**. There is no dashboard form for these yet. If your account | |
| 30 | + | was terminated you are signed out and cannot reach the dashboard at all, so email is | |
| 31 | + | the only route, and it works. | |
| 32 | + | ||
| 33 | + | Include: | |
| 27 | 34 | ||
| 28 | 35 | 1. **Your username** or account email | |
| 29 | 36 | 2. **What action you're appealing** - What was removed or what restriction was applied | |
| 30 | 37 | 3. **Why you believe the decision was wrong** - Be specific | |
| 31 | 38 | 4. **Any relevant context** - Information we might have missed | |
| 32 | 39 | ||
| 40 | + | Emailed appeals are not second-class. The dashboard form exists for suspensions | |
| 41 | + | because that is where it was built first, and the rest are on the list. | |
| 42 | + | ||
| 33 | 43 | --- | |
| 34 | 44 | ||
| 35 | 45 | ## What Happens Next | |
| @@ -92,9 +102,16 @@ | |||
| 92 | 102 | ||
| 93 | 103 | ## If You Disagree with the Appeal Outcome | |
| 94 | 104 | ||
| 95 | - | If your appeal is denied and you believe we made an error, you can request a second review (once per decision). Provide new information or arguments not considered the first time; your case will be re-examined from scratch. | |
| 105 | + | If your appeal is denied and you believe we made an error, you can appeal again after | |
| 106 | + | 30 days. Provide new information or arguments not considered the first time; your | |
| 107 | + | case will be re-examined from scratch. | |
| 96 | 108 | ||
| 97 | - | Beyond that, our decision is final. | |
| 109 | + | For suspensions the 30-day wait is enforced by the dashboard form, which will tell | |
| 110 | + | you how many days remain. One appeal is open at a time; submit again once the | |
| 111 | + | previous one has been decided. | |
| 112 | + | ||
| 113 | + | The wait exists so that a second look is a genuine second look rather than the same | |
| 114 | + | case resubmitted the same week. It is not a limit on how many times you can be heard. | |
| 98 | 115 | ||
| 99 | 116 | --- | |
| 100 | 117 |