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Promo Codes

Promo codes let you offer discounts, free trials, and free access to your content.

Code Types

Discount Codes

Reduce the price of an item, project, or membership tier.

  • Percentage discount: 1% to 100% off
  • Fixed discount: A specific dollar amount off the price

Free Trial Codes

Give temporary access to membership content.

  • Trial length: 1 to 365 days
  • Fan subscribes at the end of the trial or access expires

Free Access Codes

Grant permanent free access to a specific item. These use auto-generated word-based codes (easier to share verbally or in print). You can also provide a custom code up to 100 characters.

When a fan claims a free access code for an item that has license keys enabled, a license key is automatically generated for them.

Creating a Promo Code

  1. Go to your project dashboard and open the Promotions tab
  2. Click Create Code
  3. Choose the type (Discount, Free Trial, or Free Access)
  4. Set the parameters:
    • Discount: percentage or fixed amount
    • Free Trial: number of days
    • Free Access: select the item
  5. Optionally set a scope, start date, expiry date, and usage limit
  6. Click Create

Percentage: 1-100. Fixed: dollar amount (e.g. 5 = $5.00 off). Free access codes auto-generate if code left blank.

Discount and free trial codes use custom uppercase alphanumeric codes you define (1-50 characters). Free access codes are auto-generated with memorable word combinations unless you provide a custom code.

Scope

Codes can be scoped to different levels:

ScopeEffect
Creator-wideApplies to anything you sell
ProjectApplies to items within a specific project
ItemApplies to a single item only
TierApplies to a specific membership tier

Scheduling, Expiry, and Limits

  • Start date: Optional. Set a future date (YYYY-MM-DD) when the code becomes active. Before this date, the code cannot be redeemed. Activates at beginning of day UTC.
  • Expiry date: Optional. Set a date (YYYY-MM-DD) after which the code stops working. Expires at end of day UTC.
  • Usage limit: Optional. Set the maximum number of times the code can be redeemed.

Codes with no start date, no expiry, and no limit work immediately and indefinitely.

Editing Codes

After creating a code, you can update its start date, expiry date, and usage limit. The code text, discount type, and discount amount cannot be changed – delete and recreate if you need to change those.

Managing Codes

From your project’s Promotions tab you can:

  • List all your promo codes with redemption counts
  • Edit a code’s dates and usage limit
  • Delete a single code to deactivate it immediately
  • Bulk delete expired: Remove all expired codes at once with the “Delete all expired” button

How Fans Use Codes

Fans enter the promo code during checkout. For free access codes, fans can claim at a dedicated claim page without going through checkout.

See Also