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Appeal Process

How to dispute moderation decisions.

Makenot.work is currently a one-person operation. Appeals are reviewed directly by the founder. Independent review by a separate decision-maker is planned once the team grows.

What Can Be Appealed

You can appeal:

  • Content removal
  • Account suspension
  • Account termination
  • Any other moderation action

How to Appeal

Send an email to:

appeals@makenot.work

Include:

  1. Your username or account email
  2. What action you’re appealing - What was removed or what restriction was applied
  3. Why you believe the decision was wrong - Be specific
  4. Any relevant context - Information we might have missed

What Happens Next

  1. Acknowledgment - We confirm receipt (usually within 24 hours)

  2. Review - Your appeal is reviewed with fresh eyes. Currently, appeals are reviewed by the founder. Once the team grows, appeals will be reviewed by someone other than the original decision-maker

  3. Decision - We notify you of the outcome with explanation

  4. If overturned - Content is restored or restrictions are lifted

  5. If upheld - We explain why and what options remain

Timeline

We resolve appeals within:

  • Content removal: 3-5 business days
  • Account suspension: 5-10 business days
  • Account termination: 10-14 business days

Complex cases may take longer. We’ll keep you informed of delays.

What We Consider

When reviewing appeals, we look at:

  • Original context - Was important context missed?
  • Policy interpretation - Was the policy applied correctly?
  • Consistency - Is this consistent with how we’ve handled similar cases?
  • New information - Did you provide information that changes the picture?

Data Access During Appeals

Even if your account is suspended or terminated:

  • You can request a data export
  • We preserve your data during the appeal window

Limits

Some decisions cannot be appealed:

  • Legal requirements - If we’re legally required to remove content or terminate an account
  • Imminent harm - If we believe content poses immediate danger to someone
  • CSAM - Content involving minors is not subject to appeal

For these cases, we’ll explain why the decision is final.

If You Disagree with the Appeal Outcome

If your appeal is denied and you believe we made an error, you can request a second review (once per decision). Provide new information or arguments not considered the first time; your case will be re-examined from scratch.

Beyond that, our decision is final.

See Also