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1	# Content Moderation & Enforcement
2
3	What happens when accounts violate our policies, and what you should know about how moderation works right now.
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5	---
6
7	## Current Limitations
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9	Moderation is currently handled by one person. Decisions are fast but not independently reviewable. Independent appeal review is a planned commitment in our [written guarantees](../about/guarantees.md#planned-guarantees), and hiring a second person is the top financial priority. Until then, the founder makes moderation decisions directly and in good faith, and every decision can be appealed.
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11	---
12
13	## Our Approach
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15	Context and intent matter. We evaluate work as a whole, not isolated elements. Satire, critique, historical documentation, and artistic exploration are considered in full context. We enforce policies against harassment, illegal content, and fraud. We reserve the right to refuse service to anyone whose conduct makes the platform worse for everyone else.
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17	---
18
19	## What's Not Allowed
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21	### Harmful Content
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23	- Dehumanization, harassment, and incitement to violence: Content that attacks, degrades, or encourages violence toward individuals or groups
24	- Stricter review for content targeting marginalized groups: Content that would be tolerable if directed at dominant groups may be removed when it targets communities facing systemic discrimination
25	- Doxxing: Sharing private information (addresses, phone numbers, workplaces, etc.) without consent
26
27	### Platform Integrity
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29	- Spam and fraud: Deceptive practices, scams, or manipulative content
30	- Impersonation: Misrepresenting identity to deceive others
31	- Illegal content: Content that violates applicable law
32
33	### Content Type Restrictions
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35	- Adult/NSFW content: Not permitted on Makenot.work. We intend to launch a separate platform for adult creators with identical commitments when infrastructure is ready
36	- Unqualified promotion: Creators promoting health products, financial services, or similar without appropriate qualification may be subject to scrutiny or moderation
37
38	---
39
40	## On Marginalized Groups
41
42	We apply stricter review when content targets groups that face systemic discrimination or historical oppression.
43
44	Why this exists: Harmful content targeting marginalized groups contributes to real-world discrimination and violence. Identical rules applied without context produce unequal effects.
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46	---
47
48	## Enforcement Actions
49
50	We enforce proportionally. Minor issues get a direct message. Serious or repeated issues get serious responses.
51
52	### Direct Message
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54	For minor or first-time issues:
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56	- We email you explaining what policy was violated and what needs to change
57	- No account restrictions
58	- No formal record on your account (formal warning tracking is not yet built)
59
60	Most issues end here. People make mistakes.
61
62	### Content Removal
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64	For content that violates policy:
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66	- Specific content is removed or hidden
67	- You're notified with explanation
68	- Account remains active
69	- You can appeal the decision
70
71	### Suspension
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73	For moderate violations or repeated issues:
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75	- Account access is restricted
76	- You can still export your data
77	- You can still appeal
78
79	During suspension:
80	- Your content remains but is hidden from fans
81	- Fan memberships to your content are paused (fans aren't charged)
82	- You can't upload or modify content
83
84	### Permanent Termination
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86	For serious violations or repeated moderate violations:
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88	- Account is permanently closed
89	- Content is removed from public access
90	- You have 30 days to export your data
91	- Future accounts will also be terminated
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93	---
94
95	## What Leads to Each Level
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97	### Usually a Direct Message
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99	- Borderline content that could be interpreted as policy-violating
100	- Technical policy violations (wrong format, metadata issues)
101	- Minor behavioral issues (heated argument, single incident)
102
103	### Usually Content Removal
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105	- Clear policy violations in specific content
106	- Content that received valid complaints and can't be defended
107
108	### Usually Suspension
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110	- Continued issues after a direct message
111	- Moderate harassment or abuse
112	- Repeated content violations
113	- Deceptive practices
114
115	### Usually Termination
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117	- Severe harassment, threats, or doxxing
118	- CSAM or content sexualizing minors
119	- Fraud or scams
120	- Ban evasion
121	- Illegal activity
122	- Repeated moderate violations
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124	---
125
126	## Immediate Termination
127
128	Some violations skip the escalation ladder:
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130	- CSAM - Immediate termination, law enforcement referral
131	- Credible threats of violence - Immediate termination
132	- Illegal content - Immediate termination
133	- Fraud - Immediate termination
134
135	For these, there's no warning period.
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137	---
138
139	## Proactive Measures
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141	Every uploaded file is scanned for malware before it is served (see [Content Scanning](../tech/content-scanning.md)). We do not yet run automated image-matching for illegal content such as CSAM; that detection is report-driven and human-reviewed today. When we discover clearly illegal content, we remove it immediately, preserve it as required by law, and report it to the appropriate authorities (CSAM is reported to NCMEC's CyberTipline). Otherwise we operate reactively based on reports. Not every complaint results in action; false reports are common and sometimes coordinated.
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143	---
144
145	## Data Handling for Terminated Accounts
146
147	When your account is terminated:
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149	- 30-day export window - You can download your content and data
150	- Content removed from public access - Fans can't access it
151	- Financial records retained - As required by law and payment processors
152
153	After 30 days, your account data and content are deleted unless:
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155	- Content we cannot ethically host (CSAM, credible threats, illegal material) - Removed immediately. No export window for this content.
156	- Ban evasion records - Account identifiers retained to enforce termination. Deleted after 2 years.
157
158	Content may also be unlisted from discovery rather than removed, depending on the nature of the violation. Unlisted content remains accessible via direct link but does not appear in search or browse.
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160	---
161
162	## Ban Evasion
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164	Creating new accounts after termination:
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166	- New accounts will be terminated when detected
167	- Evasion may extend data retention periods
168	- Repeated evasion may result in legal action
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170	---
171
172	## Appeals
173
174	Per our [Creator Guarantees](../about/guarantees.md):
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176	- Clear explanation of what policy was violated
177	- Opportunity to appeal
178	- Access to export your data even if suspended
179
180	You can appeal any enforcement action, including terminations. See [Appeal Process](./appeals.md).
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182	---
183
184	## Transparency
185
186	- Public moderation code: Our moderation tools are in the public source code (excluding anti-spam measures that would be defeated by disclosure)
187	- Versioned policies: This document is version-controlled; view history in our repository
188	- Major decisions documented: Significant moderation decisions and policy changes are documented on The Changelog
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190	---
191
192	## See Also
193
194	- [Creator Guarantees](../about/guarantees.md)
195	- [Appeal Process](./appeals.md)
196	- [Acceptable Use Policy](./acceptable-use.md)
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