# Contact

One person runs this platform. Responses are direct and personal, but there's no 24/7 support team. If you write at 2am, you'll hear back during business hours.

Every response is written by a human. No AI chatbots, no auto-generated replies. It may not always be immediate, but it will always be a real person who read what you wrote.

## Before Reaching Out

We monitor proactively. Automated checks flag failed payments, unmatched refunds, license key errors, malware quarantines, service degradation, and email delivery problems. When something affects your account, we'll often reach out before you notice. Check your inbox before submitting a new request.

Your answer might also already be here:
- [FAQ](./faq.md): common questions and hard questions
- [What We Guarantee](../about/guarantees.md): what we commit to
- [How We Work](../about/how-we-work.md): pricing, payments, data export

## Email

**General support**: info@makenot.work

Response time depends on the topic (see Response Priority below): same day for security, 24 hours for billing and account issues, and 1-2 business days for general questions.

### What to Include

- Your username
- What you expected to happen
- What actually happened
- Screenshots if relevant
- Browser and device (for technical issues)

## Specific Inquiries

| Topic | Email |
|-------|-------|
| General support | info@makenot.work |
| Billing/payments | billing@makenot.work |
| Security issues | security@makenot.work |
| DMCA/copyright | dmca@makenot.work |
| Privacy/data | privacy@makenot.work |
| Moderation appeals | appeals@makenot.work |
| Press inquiries | press@makenot.work |

## Bug Reports & Feature Requests

Email info@makenot.work with reproduction steps for bugs, or your suggestion for features.

## What We Can't Help With

- Creator-specific refunds (contact the creator directly)
- Content disputes between creators (we're not arbiters)

## Response Priority

1. Security issues (same day)
2. Payment/billing problems (24 hours)
3. Account access issues (24 hours)
4. General questions (1-2 business days)
5. Feature requests (tracked, no timeline)

## See Also

- [FAQ](./faq.md): answers to common and hard questions
- [Roadmap](../about/roadmap.md): what's built and what's next